The Settle Way

At Settle, we make a difference – for our residents, our communities, and each other. It’s where professionalism meets passion, guided by the Settle Styles that shape who we are and how we work.

We care not only about what we do but how we do it. Across every part of the business, you'll see a shared commitment to a certain way of working: embracing new ideas, making thoughtful decisions, and collaborating with purpose. It's about more than just outcomes; it’s about the journey. We call it living and working The Settle Way.

Our values

Our values guide us in everything we do:

  • Trusted: Our residents trust us to do the right thing.
  • Collaborative: We work together to get things done for residents.
  • Proud: We’re proud to work in social housing and play our part in meeting housing needs.
  • Kind: We care about the work we do, our colleagues, and our residents.
  • Committed: We are committed to delivering for residents – you say, we do.
  • Inclusive: We want Settle and the places we manage to be welcoming to everyone.

Collaborative

We work together to make sure we get things done for residents. ​

Kind

We care about the work we do, our colleagues and residents. ​

Trusted

Residents trust us to do the right thing.

Inclusive

We want Settle & the places we manage to be welcoming to everyone.​

Committed

We are absolutely committed to delivering for residents – you say, we do.​

Proud

We are proud to work in social housing and play our role in meeting housing need. ​

Living the Settle Way

Working The Settle Way is about more than achieving results; it’s about how we align our actions with the Settle Styles to make a meaningful impact for both residents and colleagues. Whether it’s presenting new ideas at the Innovation Forum (Committed), providing updates at Team Brief (Inclusive), or engaging with residents during the Big Door Knock and Neighbourhood Action Weeks (Proud), every action is an opportunity to bring our values to life.

We encourage everyone to share examples of colleagues embodying The Settle Way. Celebrating these moments helps us learn from each other and strengthens the golden thread that connects us all.

Our culture

At Settle, our values-driven culture is more than just a guide – it’s the foundation of everything we do. By aligning our behaviours with the Settle Styles and championing The Settle Way, we achieve the best outcomes for residents and colleagues. It’s not just about what we do; it’s about how we do it.

Contact us www.settlegroup.org.uk

Email: customer.service@settlegroup.org.uk

Call: 0330 343 0016 (local rate)

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