Highlights for 2023/24

Financial Key Metrics

£83.1m

Group turnover

£20.4m

Operating surplus

24.6%

Operating margin

£19.7m

Investment in improving our existing homes

£59.9m

Invested in and creating new homes

237%

Interest cover

MORE HIGHLIGHTS

Operating performance

10,326

Homes owned or managed*

*includes commercial and market rent properties

G1/V2

Regulator of Social Housing ratings regrade November 2022

£3.11m

Social value generated (HACT methodology)

7.41

Customer trust score

2.83

Customer effort score

212

New homes delivered

7.9

Colleague engagement score

99.5%

Emergency repairs completed to deadline

2.39%

Rent arrears

Comparative data and more information

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